RETURNS & REFUNDS.

You can cancel an order for physical goods at any time before the parcel is dispatched, free of charge. Email office@gorped.com with your order number and a clear request to cancel.

If we receive your cancellation request before dispatch, we refund the full amount paid for the cancelled order, including delivery charges, to your original payment method. We do not deduct cancellation, processing or payment fees. The time we receive your request determines whether it arrived before dispatch, not the time we reply.

Once the parcel has been dispatched, we cannot stop it in transit. You can still notify us that you want to return it and follow the return process after delivery. Dispatch does not remove any statutory withdrawal or refund rights.

Email office@gorped.com with your order number and the item you want to return. For a damaged, faulty or incorrect item, tell us what is wrong and include a photo if possible.

We send the return address and instructions by email. Please contact us before posting an item and do not use the sender address on the parcel as a return address.

If we offer a return label, we tell you its postage cost before you agree to use it. A supplied label is not automatically free. If you have a statutory right to withdraw, your clear notice exercises that right; you do not need our approval or have to wait for a label to give notice.

We accept change-of-mind returns of physical products. Contact us within 14 calendar days after delivery to request a return, then send the item back within 14 days of your request. If we are late providing return instructions, our response time does not shorten your return deadline.

For this voluntary return offer, items must be unworn, clean and complete, with their accessories, tags and original packaging. Trying an item on indoors to check the fit is fine. We refund the price paid for eligible returned items and do not charge a return, handling or restocking fee.

You pay the direct return postage. These voluntary conditions do not limit your statutory withdrawal rights, including the right to inspect an item, or rights for faulty goods. The statutory rules below take priority where they give you more protection.

If the consumer law applicable to your purchase gives you a 14-day withdrawal right, you may cancel without giving a reason within 14 calendar days after you, or someone you nominate other than the carrier, receives the goods. For goods from one order delivered separately, the period begins when the last item is received.

Use our Withdraw from contract function, available through the link in the footer of every storefront page and on our Help page. Enter your name, details identifying the contract or relevant items, and the email address for your receipt. Select “Confirm withdrawal” to transmit your declaration. We promptly email a receipt containing your declaration and its date and time of receipt. No account or reason is required. This acknowledgement confirms receipt, not a decision on eligibility or a refund.

You can also send a clear statement to office@gorped.com or by post to Saftladen GmbH, Birkenstrasse 47, 6343 Risch-Rotkreuz, Switzerland. You may use the form below, but it is not compulsory. Send your notice before the withdrawal period expires. Merely refusing delivery or leaving a parcel uncollected does not clearly notify us of withdrawal.

After giving notice, send the goods back within a further 14 days. Contact us for the return instructions. If no alternative return address is provided in time, you can return the goods to the company address above. Our response time does not shorten your rights.

You may inspect the goods as you would in a shop. You are responsible only for a reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. Missing original packaging alone does not remove your withdrawal right.

We do not charge a return, handling or restocking fee. The buyer pays the direct cost of returning an item after a change of mind, including a voluntary return or a statutory withdrawal, unless we agree to pay or applicable law requires otherwise.

For faulty, damaged or incorrectly supplied goods, we cover reasonable return costs where required by law. Contact us so we can arrange a suitable method. We will not make you pay return postage that we are legally required to cover.

Pack the item securely and keep proof of postage. We recommend a tracked service.

Refunds go back to the original payment method unless you expressly agree to another method without additional cost. Your bank or payment provider may take additional time to display the refund.

For a statutory withdrawal, we refund the payments owed to you, including the cost of our least expensive standard outbound delivery for a fully cancelled order, within 14 days of being informed of your decision. We may withhold the refund until we have received the goods or evidence that you sent them back, whichever comes first. Extra charges for a more expensive delivery method you chose are not included.

For a voluntary return, we refund the price paid for eligible returned items after receipt and inspection, within 14 days. An agreed return-label postage cost may be deducted if we supplied the label. There is no handling or restocking deduction. Mandatory refund deadlines take priority.

Check your delivery and let us know promptly if an item is faulty, damaged or different from what you ordered. Contact office@gorped.com; we remain your point of contact and will not require you to resolve a claim solely with the carrier.

Your legal rights to repair, replacement, a price reduction or a refund depend on the circumstances and applicable law. EU consumers have a minimum two-year legal guarantee of conformity for new goods; national law may give longer protection. Swiss, UK and other mandatory rights are also preserved. There is no seven-day cut-off in this policy for reporting a statutory claim.

Ordinary wear, accidental damage or misuse is not itself a manufacturing defect. This does not exclude a claim where the goods failed to meet the legal requirements.

We do not treat every sale item or face covering as automatically excluded from withdrawal. An exception applies only where the law permits it and the relevant conditions are met, for example genuinely personalised goods or sealed goods unsuitable for return for health or hygiene reasons after their seal is broken.

If digital content is offered, loss of a withdrawal right before the withdrawal period ends requires the legally necessary express consent and acknowledgement before supply begins. Buying a download alone does not waive that right.

A waitlist sign-up is not a purchase and does not create a payment obligation.

You can copy this text into an email or letter. Delete anything that does not apply.

To: Saftladen GmbH, Birkenstrasse 47, 6343 Risch-Rotkreuz, Switzerland; office@gorped.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods / order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only if sent on paper:

Questions about a return? Email office@gorped.com.