Refund policy
We want you to be completely satisfied with your purchase from the Gorped Online Shop. Our products are designed to accompany you on great adventures - whether you’re hiking through the Alps or exploring a new city. While we currently do not offer general returns or refunds, this policy explains the details, exceptions, and what to do if something goes wrong.
1. General Policy: All Sales Are Final
Due to the nature of our product offering and business structure, we unfortunately do not accept returns or offer refunds for any orders. This applies to both physical products (e.g. clothing, accessories) and digital downloads (e.g. guides, PDFs, or other content).
We encourage all customers to double-check product descriptions, sizes, and compatibility before purchasing. If you’re unsure about something, please don’t hesitate to reach out before placing your order — we’re happy to help!
2. Digital Products
All digital products are non-refundable and non-returnable once delivered.
By purchasing digital content from us, you agree to waive your right of withdrawal under both Swiss law and the EU Consumer Rights Directive (Directive 2011/83/EU, Art. 16). This is standard practice for downloadable products.
Once a digital product (such as a photo guide or eBook) has been sent or downloaded, it cannot be returned or refunded.
3. Damaged, Defective or Incorrect Items
If your physical item arrives damaged, defective, or you receive the wrong product by mistake — we’ll make it right.
Here’s what to do:
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Contact us within 7 days of delivery at office@gorped.com.
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Include your order number, a brief description, and clear photos of the issue.
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We’ll review your request and let you know how we can resolve it.
If your claim is approved, we will send you a replacement free of charge.
Please note that damage caused by incorrect usage, wear and tear, or rough handling during activities is not considered a valid reason for refund or exchange.
4. Lost or Delayed Shipments
Once your order has been shipped, you’ll receive a tracking number. While we do everything we can to ensure fast and reliable delivery, delays or losses caused by shipping carriers or customs are outside of our control.
If your parcel is delayed or appears lost:
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First, check with your local post office or customs authority.
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Then contact the courier directly using your tracking number.
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If you still need assistance, reach out to us — we’ll do our best to help.
5. Customs, Duties, and Import Fees
For international orders: you are responsible for any customs fees, taxes, or import duties charged by your country. We do not cover or reimburse these charges.
6. Still Have Questions?
We understand online shopping doesn’t always go as planned.
If you’re unsure about a product, your order, or anything else — just drop us a line at:
We’re a small team, but we read every message and always do our best to respond quickly and fairly.